Company Policies
Payment Information:
We offer autopay from our website, emailed invoices or invoicing through the mail (quarterly and yearly payments only). We offer monthly, quarterly and yearly billing. All invoices are due 7 days after the send date of the email. Accounts that are 15 days past due on payment are subject to a disruption of service and a late payment fee. Accounts that are 30 days past due are subject to termination of service.
The first payment must be made prior to the start of service.
If you are using our website to set up your service, we will email you your pick up information and start date.
Early Cancellation Policy: While we do not require a contract for our services, we do recognize that delivering cans, reworking our routes and the paper work involved in setting up new accounts, does cost us time and expense. Therefore if you choose to cancel with us prior to 6 months of service being rendered, due to no fault on our end, there will be a $100 early termination fee automatically applied to your account.
Service Information:
We provide a 96 gallon can with your service.
If additional cans are needed, we can provide those at an additional monthly charge.
Personal cans may be used in addition to our can but are subject to a separate charge.
An occasional extra bag or 2 is permitted outside of the trash can but continuous large amounts of trash are subject to an additional charge.
Bulky items/furniture are not accepted on normal trash pickup days. Please call to arrange a special pickup.
Paint cans, oils, oxygen tanks, helium tanks, propane tanks and construction materials are not permitted.
Please place your cans at the curb the evening prior to your pick up day. While we don’t mind occasionally grabbing your can if you forget, we are not able to do so every week as it causes us to get behind schedule.
Weather:
If service needs to be delayed due to weather conditions, this information will be conveyed through our website, social media and email.
If we are still unable to safely get down your road due to snow/ice/etc on the rescheduled pick up day, then we will unfortunately have to wait until your next regular pick up day to service you.
Back door pick ups, if able, are encouraged to place their can at the curb to ensure timely pick up in the event of snow/ice/etc. We are unable to access any private road or driveway that still contains moderate amounts of snow or ice due to liability/safety reasons.
This policy also applies to curbside customers who live on roads that are not state maintained and receive service at their driveways. If we are able to run our normal route but are unable to access your roadway, we will have to wait until the following week to pick up. Our schedule is tight and we do not have the ability to return in the same week, in most cases.
It is at the driver’s discretion to determine if they are able to safely access your can.
Safety of our employees is very important to us and we appreciate your understanding of these policies.
Inability to provide service due to weather or road conditions does not constitute grounds for refunds.
By utilizing our services, you are agreeing to the above mentioned terms and conditions.
We appreciate your business! If there is ever a question on what you can put out for collection, weather delays or anything else, please call or email us.
